Dispatch Board

Your entire day at a glance. Drag, drop, done.

Every technician. Every job. Every time slot. One screen designed specifically for elevator dispatch — not repurposed from HVAC or plumbing software.

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app.elevatechpro.com/dispatch
Dispatch Board
The Board

One screen to run your entire operation

Technicians as rows. 30-minute time slots as columns. Every work order color-coded by type. Everything draggable.

app.elevatechpro.com/dispatch — Monday, April 14
Dispatch Board Full View
Drag-and-Drop Scheduling

Move jobs in seconds, not minutes

Click a work order and drag it to any technician, any time slot. The board updates in real time and notifies the technician on their mobile app instantly.

  • Drag work orders between technicians and time slots
  • Right-click context menu: reassign, reprioritize, mark complete, cancel
  • Technician receives push notification on reassignment
  • Unassigned work orders queue visible in sidebar
  • Duration bars scale visually to estimated job length
Drag and Drop Dispatch
SLA Timers

Never miss a response commitment

Every work order shows a live countdown to SLA breach. Color shifts from green to amber to red as the deadline approaches — no separate spreadsheet to monitor.

  • SLA targets set per work order type: emergency, service call, PM
  • Live countdown visible on the dispatch board
  • Amber warning at 50% of SLA window elapsed
  • Red alert and manager notification at 80% elapsed
  • SLA breach logged and reportable for contract performance
Work Order Detail with SLA
Emergency Dispatch

Entrapment calls handled in under 60 seconds

When a call comes in, create an entrapment work order with one click. It surfaces at the top of the board in red, shows the nearest available technician, and sends an SMS immediately.

  • One-click emergency work order creation
  • Entrapment work orders pinned to top of dispatch board
  • Nearest available technician highlighted automatically
  • Instant SMS to assigned tech with building address
  • ETA tracking visible to dispatcher in real time
Emergency Dispatch
Monthly Calendar

Plan weeks ahead, not just today

Switch from day view to monthly calendar to see PM schedules, inspection deadlines, and workload distribution across the entire month.

  • Monthly view with work order counts per technician per day
  • PM and inspection deadlines overlaid from compliance calendar
  • Identify overloaded days before they become problems
  • Click any day to jump to the daily dispatch board
Monthly Calendar View
How We Compare

Dispatch built for elevators, not adapted from field service

Dispatch Feature ElevaTechPro Generic FSM Legacy Platforms
Drag-and-drop scheduling ✓ Yes ✓ Yes ✓ Yes
SLA countdown timers on board ✓ Live, color-coded ✗ Reports only ✗ Manual tracking
Emergency entrapment workflow ✓ One-click, built-in ✗ Generic urgent flag ✓ Yes
Compliance deadlines on calendar ✓ Auto-overlaid ✗ Separate system ✗ Separate calendar
Tech mobile push on reassignment ✓ Instant push + SMS ✓ Yes ✗ Email only
No Microsoft licensing required ✓ Standalone ✓ Standalone ✗ Requires Dynamics 365

See the dispatch board with your own technicians

We'll set up a demo with sample data that matches your team size and work order volume.

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