Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ElevaTechPro platform and related services operated by ElevaTechPro, Inc. ("ElevaTechPro," "we," "us," or "our"). Please read them carefully before using the platform.

1. Acceptance of Terms

By creating an account, accessing, or using the ElevaTechPro platform, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, do not use the platform.

These Terms apply to all users of the platform, including account administrators, dispatchers, technicians, and building managers with portal access.

2. Service Description

ElevaTechPro provides a cloud-based Software-as-a-Service (SaaS) platform for elevator maintenance management. The platform includes work order and dispatch management, ASME A17.1 inspection checklists, jurisdiction compliance tracking, technician mobile applications, customer portal, billing and invoicing, and integrations with third-party services including QuickBooks, Stripe, SendGrid, and Twilio.

The platform is operated on a multi-tenant architecture. Each subscriber's data is logically isolated from other subscribers using application-layer controls and database-layer Row-Level Security. ElevaTechPro reserves the right to modify, expand, or discontinue features with reasonable notice.

3. Account Registration

To use ElevaTechPro, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain one account per company (multiple user seats are permitted under a single company account)
• Keep your login credentials confidential and not share them with individuals outside your organization
• Notify us immediately of any unauthorized access to your account at [email protected]
• Be at least 18 years of age

You are responsible for all activity that occurs under your account, including actions taken by technicians and other users you add to your account.

4. Subscription and Billing

Billing Cycles

ElevaTechPro is offered on monthly and annual subscription plans. Subscriptions begin on the date you activate your account and renew automatically at the end of each billing period unless cancelled.

Auto-Renewal

Your subscription will automatically renew at the then-current price unless you cancel at least 30 days before the renewal date. Cancellation requests must be submitted in writing to [email protected] or through the Settings > Billing section of the platform.

Price Changes

ElevaTechPro may adjust subscription pricing with at least 60 days written notice before the change takes effect. If you do not agree to the new pricing, you may cancel before the new price takes effect.

Refunds

Subscription fees are non-refundable except as required by law. If you believe a billing error has occurred, contact us within 30 days of the charge.

5. Your Data

You retain full ownership of all data you enter into the ElevaTechPro platform, including unit records, inspection reports, customer information, and work order history ("Your Data").

By using the platform, you grant ElevaTechPro a limited, non-exclusive license to store, process, display, and transmit Your Data solely as necessary to operate the platform and provide the services to you. We will not use Your Data for any other purpose without your consent.

You are responsible for ensuring that the data you input into the platform is accurate, complete, and obtained in compliance with applicable privacy laws.

6. Compliance Records

7. Acceptable Use

You agree not to use ElevaTechPro to:

• Violate any applicable law, regulation, or third-party right
• Share login credentials with individuals outside your organization or permit unauthorized access
• Attempt to reverse engineer, decompile, or extract source code from the platform
• Introduce malware, viruses, or any code intended to damage or interfere with the platform
• Scrape or extract data from the platform in bulk without prior written authorization
• Use the platform to store or transmit material that is unlawful, defamatory, or infringes third-party intellectual property rights
• Misrepresent inspection results, falsify compliance records, or use the platform to facilitate fraudulent reporting

ElevaTechPro reserves the right to suspend or terminate accounts that violate these terms without prior notice.

8. Availability and SLA

ElevaTechPro targets 99.9% platform uptime, measured monthly, excluding scheduled maintenance windows.

• Scheduled maintenance: We will provide at least 48 hours advance notice via email and the status page for planned downtime.
• Emergency maintenance: In the event of a critical security issue or infrastructure failure, we may perform emergency maintenance without advance notice. We will communicate as quickly as possible via the status page at status.elevatechpro.com.
• Offline mobile: The technician mobile PWA is designed to operate offline. Scheduled maintenance windows do not prevent completion of offline inspections.

Uptime commitments do not apply to outages caused by factors outside our reasonable control, including third-party service failures, internet infrastructure disruptions, or force majeure events.

9. Limitation of Liability

ElevaTechPro is a software tool that assists elevator maintenance contractors in managing compliance workflows. It does not replace professional engineering judgment.

To the maximum extent permitted by applicable law, ElevaTechPro's total liability for any claim arising out of or related to these Terms or the platform shall not exceed the amount you paid to ElevaTechPro in the 12 months preceding the claim. In no event shall ElevaTechPro be liable for indirect, incidental, special, consequential, or punitive damages.

10. Intellectual Property

ElevaTechPro owns all rights, title, and interest in and to the platform, including its software, design, user interface, documentation, and all associated intellectual property. Nothing in these Terms transfers any ownership of the platform to you.

You own Your Data. ElevaTechPro owns the platform.

ASME A17.1, the Safety Code for Elevators and Escalators, is owned by the American Society of Mechanical Engineers (ASME). Checklist content derived from ASME A17.1 is used in the platform under license. ElevaTechPro does not claim ownership of ASME standards content.

11. Termination

Either party may terminate the subscription with 30 days written notice.

• Upon termination, your access to the platform will cease at the end of the current billing period.
• You may export Your Data at any time before account closure. Following account closure, a data export will be made available for 90 days upon written request.
• Compliance records subject to ASME and state retention requirements will be retained as described in Section 6 regardless of termination.
• ElevaTechPro may terminate your account immediately for material breach of these Terms, including but not limited to non-payment, fraudulent use, or violation of the Acceptable Use policy in Section 7.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13. Contact

For legal inquiries, contract questions, or notices under these Terms, please contact:

ElevaTechPro Legal Team
Email: [email protected]